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If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt.
We will issue a refund on receipt, or exchange the item for a different size / colour if preferred.
Please note :
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be processed once received.
If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please contact is via firstname.lastname@example.org or 01782 33 44 40 quoting your order number, your name and address, details of the product, reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.